How Does Disaster Recovery Teamwork Help Restore Both a Damaged Home and the Affected Residents’ Peace of Mind?
SERVPRO of Flathead County partners with a caring insurer to strike a balance of compassion and professionalism during the restoration of a family home
Most homeowners experience a storm, water, fire, or mold disaster without a previous personal context. The aftermath of the crisis can feel oppressively overwhelming, sometimes exacerbated with a sense of guilt if the damage appears linked to deferred maintenance or avoidable mistakes. Frustrated residents quickly realize the damage is beyond their ability to resolve, adding worries about:
- The cost of restoration
- The level of disruption caused by professional interventions
- The uncertainty of finding and hiring skilled contractors
Can SERVPRO Meet the Dual Challenge of Expert Restoration and Customer Support?
Unfortunately, as families already struggle with the stress and fear of the crisis, their anxiety levels can increase when the restorers arrive. Tension builds if professionals leap to blame rather than explain or limit information because of a misguided and condescending belief that the resident cannot understand the extent of the harm or the steps needed to return a property to preloss condition. SERVPRO of Flathead County discards this unconstructive approach and chooses instead to:
- Listen attentively and respectfully to customer’s concerns and questions
- Provide transparent communication during planning and implementation of restoration phases based on industry best-practices
- Go the extra mile to address customer requests
Who Attests to SERVPRO’s Reliability and Integrity as a Local Restoration Leader?
To reach a successful outcome, many individuals from different disciplines come together after a household catastrophe. Homeowners naturally turn to their insurance company and adjusters to file claims and obtain the best contractor to complete the needed recovery work. Recently SERVPRO of Flathead County received a heartfelt endorsement from the insurance adjuster facilitating damage resolution for our joint customer. In a handwritten thank you note to our project manager, the insurance staff person related:
“I left the insured last week and was very happy. Despite the conditions we had to work in, you and your teams’ efforts went above and beyond expectations.
The note explains that although the homeowners were “embarrassed” at first, they were encouraged by the process and progress of the restoration over the course of just a few days. After four days of SERVPRO interventions, the insurance liaison reported the homeowners “were beyond words” in appreciation of the work of both the insurance company and our technicians and “very happy” with the improving condition of their home. The insurance representative stressed we were “one of the few SERVPROs I have worked with who actually work with the insured (and) gave extra help when requested.”
SERVPRO of Flathead County looks forward to collaborating with all professionals associated with rapid and expert restoration of your damaged home. Call (406) 300-0435 day or night to learn how we can partner respectfully with your and your insurance company to make it “Like it never even happened.”